Last updated: November 5, 2026
These Terms & Conditions apply to all tours and services booked with KARTUTOURS LLC (“Kartu Tours”, “we”, “us”) through kartutours.ge, email, WhatsApp, phone or any other channel. By making a booking, you confirm that you have read and agree to these Terms.
1. Company information
KARTUTOURS LLC
Identification Number: 402287636
Legal address: 4 Vani Street, Didube District, Tbilisi, Georgia
Email: info@kartutours.ge
Phone / WhatsApp: +995 593 078 585
2. Bookings
- A booking is confirmed once we send you a written confirmation by email or WhatsApp.
- Please make sure all details you provide (names, number of travelers, dates, pick-up location, contact details) are correct. We are not responsible for problems caused by incorrect information.
- Prices are those stated on our website or in your personal offer at the time of booking.
3. Payment
We accept payment in cash or via a secure online payment link issued on the basis of an invoice.
- Private / individual tours (1–6 travelers): no prepayment at booking; the full tour price is paid on the day of the tour.
- Group tours: no payment at booking; 30% of the total price is due 1 month before the tour, and the full remaining balance is due 2 weeks before the tour.
If a group payment is not received by its due date, we may cancel the booking.
4. Cancellations and refunds
Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.
5. Itinerary changes
Tours are carried out regardless of weather. We may change the order of visits, the route or timing because of road, traffic or safety conditions, or other reasons beyond our control, while keeping the tour as close as possible to the original program.
6. Travelers’ responsibilities
- Be at the agreed meeting point on time. Late arrival may shorten the tour without a refund.
- Carry a valid passport or ID and any visas required to enter Georgia.
- Follow the instructions of the driver and guide, and respect local laws, customs and other travelers.
- Inform us in advance of any health conditions, mobility limitations or special needs relevant to the tour.
- Children must be accompanied by an adult at all times.
We may refuse service to anyone whose behavior puts the safety or comfort of others at risk, without a refund.
7. Third-party services
Hotels, restaurants, wineries, attractions, activities and some transportation may be provided by independent partners. Their own terms may also apply, and we are not liable for their acts or omissions, although we will always do our best to help resolve any issue.
8. Travel insurance
We strongly recommend that all travelers have travel insurance covering medical expenses, accidents, cancellations and loss of personal belongings.
9. Limitation of liability
To the extent permitted by Georgian law, Kartu Tours is not liable for loss of or damage to personal belongings, or for delays, injury or other losses caused by events beyond our reasonable control, or by the traveler’s own actions. Our total liability for any booking is limited to the amount paid for that booking.
10. Personal data
We process your personal data as described in our Privacy & Cookies Policy.
11. Complaints
If you are unhappy with any part of our service, please tell your guide or driver immediately so we can try to fix it on the spot, or email us at info@kartutours.ge within 14 days after the tour.
12. Governing law
These Terms are governed by the laws of Georgia. Any disputes will be resolved by the competent courts of Tbilisi, Georgia.
13. Changes to these Terms
We may update these Terms from time to time. The version published on this page at the time of your booking applies to that booking.
