Privacy & Cookies Policy

Last updated: November 5, 2026

This Privacy & Cookies Policy explains how KARTUTOURS LLC (“Kartu Tours”, “we”, “us”) collects, uses and protects your personal information when you visit kartutours.ge, contact us or book a tour or service with us.

1. Who we are

KARTUTOURS LLC
Identification Number: 402287636
Legal address: 4 Vani Street, Didube District, Tbilisi, Georgia
Email: info@kartutours.ge
Phone / WhatsApp: +995 593 078 585

2. What information we collect

Booking and contact details: name, email address, phone / WhatsApp number, country, number of travelers, names of people traveling with you, travel dates, pick-up location (e.g. hotel or airport) and any special requests (e.g. dietary needs or accessibility requirements).
Payment information: invoice details and payment confirmations. Online card payments are processed through a secure payment link provided by the bank or payment provider; we do not receive or store your full card number.
Communication: messages you send us by email, WhatsApp, contact forms or social media.
Technical data: IP address, browser type, device, pages visited and similar information collected automatically through cookies and analytics tools.

3. How we use your information

To process and manage your booking and deliver the tour or service you requested;
To communicate with you before, during and after your trip;
To issue invoices and process payments;
To answer your questions and requests;
To improve our website and services;
To send you news or offers, only if you have agreed to receive them (you can unsubscribe at any time);
To meet our legal, tax and accounting obligations.

4. Sharing your information with service partners

To deliver your tour, we share only the necessary details (such as name, number of travelers, dates, pick-up location and special requests) with the partners who provide the service, including:

drivers and transportation companies;
tour guides;
hotels and other accommodation providers;
restaurants, wineries, attractions and activity providers included in your itinerary.

We also use trusted technical service providers (website hosting, email, analytics and payment providers). We do not sell your personal information to anyone. We may disclose information if required by Georgian law or by a competent authority.

5. Cookies and third-party tools

Our website uses cookies — small text files stored on your device — to make the site work properly and to understand how visitors use it. We use:

Essential cookies — needed for the website, booking and checkout to work;
Google Analytics — to measure website traffic and usage in aggregated form;
Google reCAPTCHA — to protect our forms from spam and abuse;
WhatsApp — to let you contact us directly via chat;
Email newsletter and social media tools (such as Mailchimp and TikTok) — to send newsletters you subscribe to and to measure our marketing.

You can block or delete cookies in your browser settings. Some parts of the website may not work correctly without essential cookies.

6. How long we keep your information

We keep booking information for as long as necessary to provide our services and to meet legal, tax and accounting requirements. Marketing data is kept until you unsubscribe. After that, information is securely deleted or anonymized.

7. How we protect your information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss or misuse. Our website uses a secure (HTTPS) connection.

8. Your rights

In accordance with the Law of Georgia on Personal Data Protection, you have the right to:

request access to the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete your information, where we are not legally required to keep it;
withdraw your consent to marketing messages at any time.

To exercise these rights, email us at info@kartutours.ge.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date of the last update.

10. Contact us